Service Engineer

Carlsbad, CA
Full Time
Mid Level

Diakont is part of a global group of companies dedicated to designing and manufacturing advanced products and robotics, and suppling specialty technical services that enhance safety and improve efficiency within the energy industry. Diakont believes that a well-structured, motivating environment, where communication, quality, and performance are of the utmost importance, is the key to success. Diakont uses this to achieve high standards of corporate performance, and seeks team members that share this commitment to winning, in today’s competitive marketplace.


  1. Monitoring the declared technical characteristics during implementation and during operation, after-sales service of the main manufactured product - electromechanical actuator;
  2. Providing technical support to the customer during commissioning (implementation) when controlled by industrial robots ABB, KUKA, FANUC, Kawasaki, Yaskawa (parameterization of the 7th axis of the robot, setting parameters according to the instructions);
  3. Commissioning, parameterization of the actuator for controlling servo drives from world famous manufacturers ABB/Siemens/Bosch, etc. Configuring the motion profile and control loops of the electromechanical converter using programmable servos or high-level controllers;
  4. Carrying out periodic monitoring during operation at the Customer’s site;
  5. Drawing up reports on the results of implementation, service and complaint works;
  6. Carrying out diagnostic work in case of equipment failure at the customer’s site;
  7. Maintaining reports and a database of failures for customers, developing a database of measures to eliminate typical faults;
  8. Replacement of damaged parts and minor repairs;
  9. Maintaining a register of components and equipment located in the warehouse for repair or replacement at the customer’s;
  10. Maintaining a register of measuring instruments and keeping metrological properties up to date.


a) education (specialty, qualification, priority educational institutions):

It is mandatory to have a technical education in the following areas: electric drive and automation / electrical engineering / mechatronics / robotics / electronics / computer technology

b) knowledge, skills and abilities:

1) Knowledge of the basics of electrical engineering, design and basic principles of electric motor control

2) Theoretical understanding of the device and skills in parameterizing servo drives

3) Understanding of general principles of circuit design, reading electrical diagrams and design documentation

4) Skills in commissioning of electric drive systems

5) Knowledge of the range of leading manufacturers of servo drives ABB, Lenze, Bocsh, Kollmorgen, Sew-Eurodrive, Emercon, etc.

6) Knowledge of the theoretical foundations of mechanics, the operating principle of converting rotational motion into translational motion, gearbox devices, knowledge of the nomenclature and purpose of the main mechanical components

7) Ability to perceive, process and systematize large amounts of information

8) Willingness for field work and work on business trips

9) Programming skills will be an advantage

c) knowledge of another foreign language will be a huge advantage; knowledge of the Russian language

d) required work experience in a similar position: at least 1 year



  • Clear spoken and written communication skills, including the ability to present technical information effectively in one-on-one and small group situations
  • Impeccable attention-to-detail and time-management skills
  • Able to work independently or as part of a team, with personality traits that enable successful interactions with all types of individuals
  • Strong computer skills, including the ability to use MS Office applications
  • Enthusiastic, discreet, energetic, self-starting, self-managed, and highly ethical
  • Strong work ethic


The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must follow set procedures and standards; apply basic mathematical skills; plan work and select proper tools; compare and understand differences in the size, shape, and form of lines, figures, and objects; picture and evaluate solid objects from drawings or diagrams using standards that can be measured or checked; follow oral and/or written directions, plans, and blueprints; read; write, and have the ability to recognize and report safety hazards. They may be required to: handle and manipulate objects and materials; coordinate the movement of eyes, hands, and fingers to operate tools and equipment; lift objects up to 40 lbs. from ground level, waist level, and/or overhead; carry objects, tools, equipment, etc.; stand; sit, often for extended periods; walk; push; pull; bend; kneel; crouch/squat; crawl; see with or without correction; hear with or without correction.

Travel Percentage: Up to 10%, some of which may be international

Qualified applicants may be required to pass pre-employment substance and background verification.

For compliance with US export regulations, candidates must be US Citizens or Permanent Residents of the United States.

Diakont Advanced Technologies is an Equal Opportunity Employer offering competitive salaries, paid time off, health benefits (medical, dental, vision, flexible spending account), and a generous 401(k) employer matching program.



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